Donor Survey


Which Donation Center did you visit:
How did you feel about the donation center:
Appearance and cleanliness: Very Satisfied
Satisfied
Uncertain
Dissatisfied
Very Dissatisfied
Convenience of center's location: Very Satisfied
Satisfied
Uncertain
Dissatisfied
Very Dissatisfied
Hours of operation: Very Satisfied
Satisfied
Uncertain
Dissatisfied
Very Dissatisfied
Layout of center: Very Satisfied
Satisfied
Uncertain
Dissatisfied
Very Dissatisfied
Quality of the information signs: Very Satisfied
Satisfied
Uncertain
Dissatisfied
Very Dissatisfied
Quality of the directional signs: Very Satisfied
Satisfied
Uncertain
Dissatisfied
Very Dissatisfied
How did you feel about the service you received in the donation center:
I was greeted by the donation attendant: Yes No
The donation attendant was helpful during the donation process: Yes No
My donations were handled with care: Yes No
The donation attendant was friendly: Yes No
A receipt was offered for my donation: Yes No
I was thanked by the donation attendant when I left the donation center: Yes No
Goodwill's mission, to help people with disabilities or other barriers find jobs and improve their lives, was advertised at the center: Yes No
Based on your donation experience:
Would you donate at this Goodwill donation center again: Yes No
In general, would you donate to Goodwill again: Yes No
Would you refer someone else to donate to Goodwill: Yes No
Would you consider shopping at Goodwill: Yes No
Have you ever shopped at a Goodwill Retail Store:
Please indicate your response: Yes No
Do you donate household goods to other organizations:
Please indicate your response: Yes No
If yes, which organizations & why:
How often do you donate at Goodwill:
Please indicate your response: Once a month or more
3 to 5 times per year
Twice a year
Once a year
Once every 2 to 3 years
My first time donating to Goodwill
How far do you travel to donate to Goodwill:
Please indicate your response: Less than 10 minutes
Between 10 and 20 minutes
Between 20 and 30 minutes
More than 30 minutes
When you donate to Goodwill...:
Please indicate your response: You make a special trip
It's part of your routine
Which of the following is most important when deciding to donate to Goodwill:
Please indicate your response: Know someone receiving Goodwill's services
Convenience of the donation center
Helpfulness of donation attendants
Tax receipts are available
Coupons (for shopping) are available
Donating is a family tradition
Strongly beleiving in Goodwill's mission
Donations are treated with respect
Operating hours are convenient
Overall how would you rate your donation experience at Goodwill:
Please indicate your response: Very Satisfied
Satisfied
Uncertain
Dissatisfied
Very Dissatisfied
Please tell us how you found out about this donation center:
Please indicate your response: Television
Radio
Newspaper
Website
Direct Mail
Billboards
Word of mouth
Driving by
Email
Additional Comments:
Email:
* = Required